Frequently Asked Questions
Everything you need to know about our services, booking process, confidentiality, and clinical care.
Do I need a doctor's referral to see a Softmind psychologist?
No. You do not need a referral. You can book directly by phone, WhatsApp, or through our online booking form.
Is what I discuss in therapy kept confidential?
Yes. All consultations and therapy sessions are strictly confidential. We only share information with your written consent, or where the law strictly requires it to ensure physical safety.
What happens during the first consultation?
Your psychologist listens to what brings you in, reviews relevant personal and medical background, and discusses your goals. By the end of the session, you will have a clear, collaborative understanding of recommended next steps.
When You're Ready, We're Here.
Confidential
Your privacy matters
Judgement-free
A safe, supportive space
Compassionate Team
Here for you always
we believe that understanding is the first step toward healing. With compassionate care and evidence-based approaches, we're here to help you move forward, one step at a time
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